Privacy Policy

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process sensitive personal information? We do not process sensitive personal information such as racial or ethnic origins, religious beliefs, or sexual orientation.

Do we collect information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable law.

How do we keep your information safe? We have appropriate organizational and technical processes in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed 100% secure.

What are your rights? Depending on your location, applicable privacy law may grant you certain rights regarding your personal information, including access, correction, and deletion.

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you register for the Services, express interest in our products, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:

• Names
• Email addresses
• Job titles and professional information
• Contact preferences

Sensitive Information. We do not process sensitive personal information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and associated security code. All payment data is handled and stored by Razorpay and Stripe. You may review their privacy notices at razorpay.com/privacy and stripe.com/privacy.

Social Media Login Data. We may provide you the option to register using your existing Google account. If you choose to register this way, we will collect certain profile information from Google, including your name, email address, and profile picture.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Log and Usage Data: IP address, browser type, pages viewed, feature usage, timestamps, and crash reports.
• Device Data: Device type, operating system, browser, and hardware model.
• Location Data: Approximate location inferred from IP address.

Audio Data from the Desktop Application

Our desktop application captures audio from your microphone and system output during active call sessions to power real-time AI responses. This audio is processed transiently via Deepgram for speech-to-text conversion and is not stored on our servers after transcription. Transcripts may be retained as part of your session history and can be deleted at any time from your dashboard.

You must obtain all necessary consents from other parties on your calls before enabling WizzX audio capture, as required by applicable recording consent laws in your jurisdiction.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• Account creation and authentication. To create and manage your account.
• Providing the Services. To deliver real-time AI responses, manage your knowledge base, and track call outcomes.
• Responding to inquiries. To support requests and resolve issues.
• Sending administrative communications. Updates about products, policies, and service changes.
• Fulfilling and managing orders. Processing payments, subscriptions, and billing.
• Improving our Services. Analytics and internal research to improve product quality.
• Security and fraud prevention. To protect users and the integrity of our platform.
• Compliance with law. To fulfil legal obligations under applicable law.

We process your personal information only when we have a valid legal reason to do so. Depending on your jurisdiction, we may rely on the following legal bases:

• Consent. Where you have given us permission to use your personal information for a specific purpose. You may withdraw consent at any time.
• Performance of a Contract. Where processing is necessary to fulfil our contractual obligations to you, including providing the Services.
• Legitimate Interests. Where processing serves our legitimate business interests (e.g., security, fraud prevention, improving the Services), provided these interests are not overridden by your rights.
• Legal Obligations. Where processing is necessary to comply with applicable law.

If you are in the European Economic Area (EEA) or United Kingdom (UK), the above bases apply under the GDPR and UK GDPR respectively.

We may share your information in the following situations:

• AI Service Providers. We use OpenAI, Anthropic, and Deepgram to power our AI features. Your call transcripts and queries are processed by these providers subject to their respective privacy policies. We do not use your data to train third-party AI models.
• Payment Processors. Razorpay and Stripe process payment information directly; we do not store your full card details.
• Infrastructure Providers. We use Supabase for database and authentication, and Vercel for hosting. These providers process data on our behalf under data processing agreements.
• Business Transfers. In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements. We may disclose information where required by law, court order, or to protect our legal rights.

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to maintain the security of our Services, remember your preferences, and assist with basic site functions. We may also use analytics tools such as Google Analytics to understand how users interact with the Services.

You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the Services may not function properly if you disable cookies.

WizzX is an AI-powered platform. Our core features — real-time answer generation, knowledge base retrieval, and call intelligence — are powered by third-party AI service providers including OpenAI, Anthropic, and Deepgram.

When you use AI features:

• Call audio is transcribed in real time via Deepgram and is not persistently stored by WizzX after transcription.
• Queries and relevant knowledge base content are sent to OpenAI or Anthropic to generate answers.
• We do not use your personal data or call content to train AI models.

You must not use WizzX AI features in any way that violates the terms or policies of any AI service provider, or applicable laws regarding recording and consent.

Our Services offer you the ability to register and log in using your Google account. When you choose to do this, we receive certain profile information from Google, including your name, email address, and profile picture.

We use this information only for the purposes described in this Privacy Policy. We are not responsible for other uses of your information by Google. We recommend reviewing Google's privacy policy to understand how they handle your data.

We retain your personal information for as long as your account is active or as needed to provide the Services. We may also retain information as required by applicable law (e.g., tax and accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible (e.g., data stored in backup archives), we will isolate it from further processing until deletion is possible.

You may delete your account and associated data at any time from your dashboard settings.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission over HTTPS/TLS
• Row-level security on our database via Supabase
• Role-based access controls within the platform
• Regular security reviews

However, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. While we take commercially reasonable measures to protect your information, we cannot guarantee that unauthorized parties will never be able to access it. Transmission of personal information to and from our Services is at your own risk.

We do not knowingly collect, solicit data from, or market to individuals under 18 years of age. By using the Services, you represent that you are at least 18 years old. If we learn that personal information from a person under 18 has been collected, we will deactivate the account and delete such data. If you become aware of any data we may have collected from a minor, please contact us at support@wizzx.in.

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you.
• Right to correction — request correction of inaccurate personal information.
• Right to deletion — request deletion of your personal information.
• Right to restrict processing — request that we limit how we use your data in certain circumstances.
• Right to data portability — receive your data in a machine-readable format where applicable.
• Right to withdraw consent — withdraw consent at any time where we rely on consent as the legal basis for processing.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please contact us at support@wizzx.in. We will respond to your request within 30 days.

For EEA/UK residents: If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority.

For Indian residents: We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). You may exercise your rights under the DPDPA by contacting us at the address below.

Most web browsers include a Do-Not-Track ("DNT") feature. Because no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals. If a standard is adopted in the future, we will update this policy accordingly.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. If we make material changes, we may notify you by email or by posting a prominent notice on the Services. We encourage you to review this policy periodically.

If you have questions or comments about this Privacy Policy, please contact us: